Geneva-based Crédit Agricole (CA) next bank, part of Crédit Agricole Group, has successfully migrated to Avaloq’s core banking system, combined with business process outsourcing to increase back- and middle-office efficiency. As part of the project, a new e-banking solution has been launched, offering a state-of-the-art client experience.
CA next bank has operated in Switzerland for over 20 years, catering to Swiss residents and cross-border commuters from its network of branches across the country. The bank has enjoyed strong growth in recent years, spurred by increased demand for its specialized investment and lending services.
With the Avaloq Core Platform deployed in a Software as a Service (SaaS) model, CA next bank can rely on scalable technology to support the future growth of its business. The successfully launched core banking system offers a wide range of customizable software modules to efficiently address specific needs in the entire front-to-back office, from accounting and compliance to client communication management. In combination with Avaloq’s highly automated Business Process as a Service (BPaaS), CA next bank is now well positioned to significantly increase its operational efficiency by outsourcing master data management, corporate actions and other end-to-end processes to Avaloq.
CA next bank’s new e-banking solution leverages Avaloq’s innovative web and mobile products to expand functionality – including biometric authentication and real-time notifications – and boost client engagement. This gives its users a smooth, intuitive interface, with clear visualization of accounts and portfolio performance, as well as improved interaction with their advisers.
Thibault Reversé, CEO of CA next bank, said: “As client satisfaction is at the heart of CA next bank’s business model, we are firmly convinced that a state-of-the-art digital user experience is key to long-term success in the banking industry. We are very pleased with the smooth launch of our new core and e-banking solutions, and we look forward to increasing our operational efficiency in the coming years with Avaloq’s support.”
Georges Roten, Regional Head Switzerland & Liechtenstein at Avaloq, said: “With this end-to-end solution, Avaloq is helping CA next bank to digitally transform its business, from the back and middle office to user experience. Our SaaS model will ensure that CA next bank remains at the cutting edge of technological development, offering innovation at scale.”
