Business Process Analyst
A bit about the role
Avaloq is looking for an experienced business process analyst to design, document and roll-out all Infrastructure Services processes.
You will be part of a small team that is creating the base set of processes to run the infrastructure of Avaloq on the cloud.
This person will perform analysis and design of infrastructure services processes within a predefined target operating model framework. In addition, s/he will support the design of the ticketing tool workflows, templates, and controls with the ticketing engineers to implement and automate (where advantageous) the processes and their integration points with other divisions.
Your key tasks
- run workshops with process stakeholders to design the processes
- define, agree and document RACIs
- ensure alignment of the process to the Key Controls
- document processes in Adonis
- roll-out processes in the organization
- support the translation of the processes into the ticketing tool where appropriate
A bit about you
- Have good knowledge of Business Process Modeling Notation (BPMN)
- Have experience in business process designs and facilitation
- Showcase good analytical and evaluating skills
- Ability to work at all levels of the organization
- Good level of English is a must
It would be a real bonus if you have (max. 3 bullet points)
- Familiarity with eTOM is a plus
- Familiarity with workflow tool design is a plus
- Familiarity with Adonis is a plus
- Familiarity with infrastructure support processes is a plus
- Italian is a plus
- German is a plus
Additional information
We realize that managing work life balance is a challenge we all face in our daily lives and in order to support with this we are pleased to offer hybrid and flexible working for most of our Avaloqers to maintain work life balance and still continue our fantastic Avaloq culture in our global offices.
In Avaloq we are proud to embrace diversity and understand the success of our business is built on the power of different opinions, we are whole heartedly committed to fostering an equal opportunity environment and inclusive culture where you can be your true authentic self.
We hire, compensate and promote regardless of origin, age, gender identity, sexual orientation or any other fantastic traits that make us all unique, we have done our best to write this advert in an inclusive and neutral way.
Please be aware that we will not accept speculative CV submissions for any of our roles from recruitment agencies, and any unsolicited candidate submissions will be exempt from any payment expectations.
#LI-Hybrid
Benefits
- Annual bonus
At Avaloq we work hard to remain an industry leading provider and we love to reward our colleagues with a share of that success with an annual bonus, you will even remain eligible for annual bonus while you do the hardest job of your life – taking care of your children during parental leave.
- Flexible working
We understand that fitting your life around your job can be challenging which is why in most roles we offer flexible working to allow you to thrive both in and out of work.
- Instant recognition
We love to see people thriving in their roles and we have an instant recognition scheme at Avaloq to help managers reward the great work our colleagues deliver with a gift to say thanks.
- Access to Udemy for professional and personal learning
We think it is important to learn and grow professionally, but if you are someone who likes to learn outside of work we give you access to online learning for both professional and personal learning, with over 210,000 courses to choose from.
About us
Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more than 170 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and wealth managers, investment managers, as well as retail and neo banks. Our research led approach and continual innovation is powered by the passion and creativity of our colleagues.
We are always looking for talented people to join us on our mission to orchestrate the financial ecosystem and democratize access to wealth management. Avaloq offers the opportunity to work closely with some of the world’s leading financial institutions as we jointly develop and shape careers. Championing a collaborative, supportive and flexible work environment empowers our colleagues to reach their full potential.